Terms of Service

Agreement to Terms

These Terms of Service (“Terms,” “Agreement”) form a legally binding agreement between you (either an individual or an entity, “you,” “Customer”) and DentaFlow(“DentaFlow,” “we,” “us,” “our”) governing your access to and use of our website, dashboard, AI chatbot widget, and related services (collectively, the “Services”).

By creating an account or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the Services. If you are entering into these Terms on behalf of an entity, you represent that you have the authority to bind that entity.

Definitions

• “Customer Content” means all data, information, and materials you upload, configure, or generate through the Services, including FAQs, clinic information, conversation logs, and lead data.
• “End User” means any individual who interacts with the chatbot widget embedded on your website.
• “Widget” means the chatbot software provided by DentaFlow that you embed on your website.

Your Account

To use most features, you must create an account. You agree to:

• Provide accurate, current, and complete information;
• Maintain the security of your password and account;
• Promptly update any information that becomes inaccurate;
• Accept responsibility for all activities that occur under your account or through your Widget.

You must be at least 16 years old to create an account. If you use the Services in a professional capacity, you warrant that you are authorized to do so on behalf of your clinic.

License to Use the Services

Subject to your continued compliance with these Terms and any applicable fees, DentaFlow grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business operations during the term of this Agreement.

Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any law;
• Upload content that infringes the intellectual property or privacy rights of others;
• Attempt to access, probe, or disrupt the Services' infrastructure, security, or non-public APIs;
• Reverse engineer, decompile, or disassemble any part of the Services except as permitted by law;
• Use the Services to transmit malware, spam, or harmful code;
• Remove, alter, or obscure any proprietary notices, including the chatbot branding where applicable.

Customer Responsibilities

You are solely responsible for:

• The accuracy and lawfulness of the Customer Content you upload, including clinic information, services, pricing, and FAQs;
• Complying with all laws applicable to your business, including consumer protection, advertising, telemarketing, and healthcare privacy laws (such as HIPAA in the United States) to the extent they apply to the data your patients submit through the Widget;
• Obtaining any consents required from End Users before collecting their information through the Widget;
• Maintaining the security of your account and promptly notifying us of any unauthorized use.

End Users & Widget

You are responsible for the manner in which you deploy the Widget on your website. You must display a link to a privacy policy that accurately describes how you collect and use End User information through the Widget. We may provide default widget behavior and text, but you are responsible for ensuring compliance with laws applicable to your End Users.

AI Disclaimer

The chatbot generates responses using artificial intelligence based on the Customer Content you provide. AI-generated content may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing and validating the chatbot's training content and for monitoring its responses.

The chatbot does not provide medical advice, diagnosis, or treatment. Do not rely on the chatbot for emergency or urgent medical matters. You are responsible for instructing your patients accordingly, and for ensuring the Widget clearly communicates that it is an automated assistant, not a licensed medical professional.

Plans & Billing

We offer both free and paid plans. The features, limits, and current pricing for each plan are described on our pricing page. We may change plan features or pricing upon reasonable advance notice. Changes to pricing will not apply to a then-current paid term until renewal.

All paid plans currently include a 20-day free trial. A valid payment method is required to begin the trial, but no charge is taken during the trial period. If you cancel before the trial ends, you will not be charged.

Fees & Payment

Paid plans are billed in advance on a recurring monthly basis. By selecting a paid plan, you authorize us to charge the applicable fees to your designated payment method through our payment processor. Taxes, if any, are your responsibility. Fees are non-refundable except as expressly provided in these Terms.

If a payment fails, we may suspend access to paid features until payment is resolved. We are not responsible for any fees charged by your financial institution.

Refunds

Because we provide a 20-day free trial that lets you fully evaluate all features before any payment is made, all subscription fees are non-refundable once the trial ends and payment is processed, except where required by applicable law. Full details are in our Refund Policy, which is incorporated into these Terms by reference.

If you believe you have been charged in error, contact us at support@dentaflow.chat within 30 days of the charge and we will review your request.

Intellectual Property

The Services, including the software, design, features, and branding, are owned by DentaFlow and its licensors and are protected by intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or trade dress.

Customer Content

You retain all rights in your Customer Content. You grant DentaFlow a worldwide, non-exclusive license to host, store, transmit, display, and process your Customer Content solely as necessary to provide and improve the Services.

You represent and warrant that you have all necessary rights to your Customer Content and that it does not violate these Terms or any law.

Privacy

Our handling of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, DENTAFLOWDISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED RESPONSES WILL BE ACCURATE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DENTAFLOWBE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnification

You agree to indemnify and hold harmless DentaFlow and its affiliates from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your Customer Content, your use of the Services, your violation of these Terms, or your violation of any law or third-party rights.

Termination

You may cancel your account at any time through the dashboard. We may suspend or terminate your access to the Services if you breach these Terms or if we cease offering the Services. Upon termination, your right to use the Services ends immediately. Sections that by their nature should survive termination will remain in effect.

Governing Law

These Terms are governed by the laws of the jurisdiction in whichDentaFlow is established, without regard to conflict-of-law principles. You agree to the exclusive jurisdiction of the competent courts located in that jurisdiction for any dispute arising from these Terms, except where prohibited by mandatory consumer-protection law.

Changes to These Terms

We may modify these Terms from time to time. We will post the updated Terms and revise the “Last updated” date. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services.

Contact Us

If you have questions about these Terms, please contact us at support@dentaflow.chat.